Terms and Conditions
Requirements
In order to make a purchase through matterica.com or to use any of the services or features made available on our site, you will be required to provide information about yourself. Such information about yourself includes your name, telephone number and email address and must be true, accurate, current and complete in all respects. In addition, when placing an order, you will be asked to provide payment details and you represent and warrant that the payment details you provide when placing the order are valid and correct and confirm that you are the person to whom the billing details provided relate.
The purchase of jewelry products or services through matterica.com is strictly limited to parties who can legally enter into and formalize contracts on the site in accordance with Spanish law.
Availability
All products are subject to availability. The valid prices indicated on our website remain valid as long as the products are available or otherwise indicated on our website. We will inform you as soon as possible if the products you have ordered are not available.
Products may vary slightly from their images. Product images appearing on our website are for illustrative purposes only. While we have made every effort to display colours accurately, we cannot guarantee that a device's display of colours accurately reflects the colour of the products. Your product may vary slightly from the images.
Prices and currency
On heroine.es the prices are shown in euros € plus VAT at the current rate and the shipping costs established during the payment process.
Sales to countries outside the European Union do not include VAT, but are subject to possible taxes and duties. All taxes, duties and customs duties are the responsibility of the customer according to the legal provisions in force. The amount of these taxes varies depending on the country and the total amount of the invoice in euros. These taxes are the responsibility of the customer upon receipt of the order.
Pay
Payment can be made using a variety of methods that we make available to you. The payment methods we offer are displayed in the checkout process, and comply with international security protocols. During this process you confirm that the credit or debit card used is yours. Please note that all credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to pay or does not authorise payment to matterica for any reason, we will not be liable for any delay or failure to deliver the jewellery items. We retain legal ownership of all our products until full payment has been made by you and received by us, and legal ownership of these jewellery products will immediately transfer back to us if we refund any payment to you for them. Risk in jewellery products is transferred to you upon delivery.
Acknowledgement of receipt and acceptance of the order
We will notify you by email as soon as possible of receipt of your order and provide you with an order number. If we are unable to fulfil your order after we have acknowledged receipt, we will contact you by email or telephone to inform you of this. We will confirm acceptance of your order by sending you an email confirming that the products have been dispatched ("Dispatch Confirmation"). When we send you the Dispatch Confirmation (or, in the unlikely event that the Dispatch Confirmation is not sent due to a processing error, when we dispatch the products to you) ("Contract"), a legally binding contract will be formed between us. If you require information about your order, please email us quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified an error with the product or if we are unable to obtain authorisation for your payment.
Errors in the order
You can correct errors in your order up until the moment you click "submit order" on the final page of our checkout process.
Preparation times
All our jewelry is made to order and especially for each client, for this reason the delivery time we establish is 3-4 weeks.
Inspecting your order
You must inspect the jewellery products upon receipt and check that everything specified in the delivery document is included. You will be deemed to have accepted the order unless you notify us within 10 days of receipt of the order. By making use of your return or exchange rights as mentioned in the “Returns and Exchange” clauses.